Shipping policy

XTIG ORIGINALS — Shipping Policy

Thank you for shopping with XTIG Originals. We aim to provide fast and reliable delivery service to all our customers. Please read our shipping policy carefully before placing an order.

1. Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Time & Courier

  • We ship nationwide via [J&T Express, LBC, Ninja Van, etc. – update as needed].

  • Estimated delivery time:

    • Metro Manila: 2–5 business days

    • Provincial Areas: 3–10 business days

  • Delivery delays may occur due to high volume of orders, holidays, or courier issues. We appreciate your patience.

3. Shipping Fees

  • Shipping fees are calculated at checkout or will be provided upon order confirmation via direct message.

  • Free shipping may be offered during promotions or for minimum order amounts (if applicable).

4. Tracking Your Order

  • Once your order has been shipped, we will send your tracking number via SMS, email, or chat (depending on your order channel).

  • You may track your parcel directly through the courier’s official website or platform.

5. Incorrect Address / Delivery Issues

  • Please ensure that all shipping details are correct before confirming your order.

  • XTIG Originals will not be held responsible for lost or delayed parcels due to incorrect or incomplete address information provided by the customer.

6. Shipping Damage or Lost Packages

  • If your parcel arrives damaged or you believe it was lost, kindly reach out to us immediately.

  • We may coordinate with the courier for claims, but please note that we are not liable for courier mishandling once the package is in transit.

7. Contact Us

For any shipping-related concerns, feel free to reach us at:
📩 FACEBOOK PAGE: https://www.facebook.com/XTIGART

XTIG Originals reserves the right to update this Shipping Policy at any time without prior notice.